Valuable Suggestions
This event is experienced by my sister. When he is queued in a bakery that is quite famous, see the cashier after en-wrap bread purchased customers, ago he put his money on the change tray of bread in front of it. way of working is less hygienic, ago he sent an SMS to the customer care. Response that truly exceed expectations. They call from the office and say sorry and application thanks on the suggestions given. They record the data needed, and the next day they even take the bread box as big thanks at the same time sorry for the disappointment application services. For my sister, is clear he never thought the response was obtained. He simply gives advice only through a simple SMS.
As the top service that is very good, is not excessive if I told you the name of the bakery. Bread Talk has put customer satisfaction as the primary. A simple criticism or suggestions as valued customers the attention they will progress. They respond to suggestions and criticism as a positive thing. Now evident, day in the next day, the same incident was never repeated again.
All companies would have to know the importance of customer satisfaction for the progress themselves. But unfortunately, many are still not apply in real practice in their companies. Required ongoing effort to improve themselves, not just for the sake image only, but really to provide the best quality that can be given. Spirit alone is also not free from shortages here and there. Sometimes we receive criticism and suggestions from the readers. However, we fully realize that the advice that is very valuable to our development. Thus through the criticism and suggestions that we can improve ourselves from day to day. Have you too do?
0 Comments